Complete directions and access instructions to Sunset Palms Retreat will be issued about 30 days prior to arrival. Full payment and signed Terms of Rental must be received to receive the information.
The party leader is the person who is making the booking, providing the payment (name on cc or other forms of payment), showing the government issued ID, and is staying in the home. Additionally, the party leader is responsible for all of the registered guests to ensure they adhere to this Terms of Rental. All persons staying in the home are referred to as guest(s) in this document.
The party leader has paid a departure cleaning fee with the rental agreement. This fee is to cover the home cleaning after your departure. If you want additional cleaning during your visit it can be provided for $120.00 plus tax for each cleaning. Please indicate this in your booking request
Applicable taxes are Florida State Tax of 7% and Osceola County Tourist Tax of 6.5%. This tax applies to room rate, cleaning fees, ADW premiums, pool heat, BBQ and equipment rentals, etc.
The party leader agrees, and the management company and/or the owner permits the rental period to begin and end on the dates shown on the Rental Agreement. Check-in is after 4 pm, Check-out is before 10 am. Early check-in or late check-out will result in additional charges and arrangements must be made prior to arrival.
Only the persons named on the booking contract are allowed to stay at the property to a maximum of 10 person total (including children). If occupancy is over maximum occupancy of 10 we reserve the right to evict all staying guests without refund. The Party leader must be 25 years of age or older.
All cancellations must be done in writing by 12:00 PM EST (Eastern Standard Time) on the appropriate day. If cancellation occurs 60 days or less prior to scheduled arrival, no refund will be issued unless we are able to replace the booking. If cancellation occurs prior to 60 days, the deposit is not refundable. We recognize that unforeseen circumstances such as illness can occur and recommend that guests purchase trip cancellation insurance from a private carrier.
Party leader and all guests agree to follow all the resort rules, including quiet times.
Street parking is limited to 2 passenger vehicles. The resort does not allow RVs, campers, buses, boats or trailers to be parked on the property. Storage for these vehicles can be arranged with an outside storage facility. Contact us for a name of a storage company who provides this service.
The party leader has paid Accidental Damage Waiver (ADW) non– refundable premium fee of $50 plus tax with the rental agreement, which covers both the guest and the owner for accidental damage up to a maximum value of $500. This is done in lieu of a security deposit. It takes effect at the time of check-in and terminates on the booked departure date or the actual departure of the guest, whichever occurs first.
Further, the guest acknowledges and understands that party leader must notify the owner of any damage that occurs during their stay immediately to avoid penalties. The guest agrees that the management company and/or the owner can charge additional fees to cover loss or breakage of inventory items and/or damage to the property or its equipment.
Party leader is expected to leave the premises in clean, orderly and undamaged condition. We reserve the right to charge you for any damage and/or any additional cleaning. See below.
Where loss or damage to the property, the inventory, or equipment exceeds $500, the management company and/or the owner will bill the party leader for the shortfall, and the party leader agrees to pay within 14 days. In the event that the party leader fails to pay any such shortfall, the management company and/or the owner reserves the right to exercise any legal remedies to pursue the amount owed from the party leader. Where the management company and/or the owner finds damage or loss to the property following the guests departure that, in the view of the management company and/or the owner, constitutes malicious or wanton damage, the management company and/or the owner reserves the right to notify law enforcement authorities and prosecute, in addition to billing the party leader for the full amount of repair or replacement, and the party leader agrees to pay within 14 days.
Smoking is not permitted in the home. Unauthorized smoking will result in charges for cleaning and to deodorize the home. The cost is usually around $300.00.
Pets are not permitted in the property. Where a guest is found to have brought a pet to the property a bill of $500 will be made to the guest to compensate for additional cleaning requirements, which the guest agrees to pay within 14 days.
The guest must ensure that children are supervised at all times. It is the policy of the management company and/or the owner that all children under the age of 18 years are not left in rental accommodation unsupervised during the rental period. Parents are responsible for the safety of their children at all times. A pool retractable safety net is provided and should be used. Each entrance from the home to the pool is equipped with an alarm. Please do not turn these alarms off, as they are there for safety for children.
Party leader shall be solely responsible for any property damage, accident or injury caused to any person, or loss sustained by any person, arising out of, or in any way related to Guest(s) use of the premises and amenities. Party leader hereby agrees to indemnify and hold the Homeowner (or designated agent) harmless from any and all claims, including those of third parties, arising out of, or in any way related to Guest(s) use of the premises and amenities. Children must always be supervised in the pool area.
Appliances such as stove and refrigerator are the personal property of the owners. Removing them from the premises is strictly prohibited. Bringing in additional appliances (such as refrigerators or freezers) from other homes or from a rental company is strictly prohibited.
The use of any materials such as nails, adhesive tape and or glue, that is attached to the property, including walls, cabinets, floors, or furniture is strictly prohibited and will result in additional costs for repair and cleaning.
The party leader agrees and understands that the air conditioning unit is not to be set below 73° F and heat is not to be set above 73 F. Party leader also understands that running the AC below 73°F or running the AC when the outside temp falls below 65°F can result in freezing up the unit and cause permanent damage. Party leader agrees to notify management company/owner immediately if AC is frozen and agrees to pay any additional charges incurred to fix the unit. The home is equipped with a Nest Thermostat and a record is kept of all changes made to the temperature.
Pool heat can be provided for a fee of $20.00 per night and is recommended for October 31- March 31. A minimum of seven nights is required to turn pool heat on. Heat is turned on the day of guest arrival. Pool heat is not allowed to run between 8 PM and 8 AM per local ordinance. We strive to reach a daytime temp of 75 degrees within 24 hours of arrival, however, the temperature of the pool is directly impacted by ambient temperature, sunshine, and weather. We cannot guarantee pool temperature.
The management company and/or the owner do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electric heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of the management company's and/or the owner’s control and is regarded as an act of nature.
The management company and/or the owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majeure that may have a deleterious effect on the guest.
The management company and/or the owner agrees to a service level for the remedy of any problems found at the property, either on arrival of the guest or during the rental period. The management company and/or the owner agrees to provide a maximum 24-hour response to remedy problems that, at the sole discretion of the management company and/or the owner, constitute emergencies, which would affect the safety of the guest. Any problems arising during rental period at the property that does not constitute an emergency as determined by the management company and/or the owner will be remedied during or after the rental period, based on the severity of the problem, at the sole discretion of the management company.
The management company and/or the owner makes all reasonable efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.
The management company and/or the owner do not accept liability for equipment failure and or services in the property. In the event of failure of equipment, the guest must notify the management company and/or the owner within 1 working day such that the management company and/or the owner may elect to effect a remedy to the failure.
The management company and/or the owner do not accept liability for lost or stolen personal property of the guest from the property during the rental period.
In the event that property of the guest is lost or stolen, the guest should advise the appropriate authority first, and then the management company and/or the owner of the lost or stolen items.
The management company and/or the owner or its representatives may enter the property at any time, without notice, for the purposes of protection and/or maintenance of the property. Wherever possible, the management company and/or the owner will provide notice to the guest prior to such entrance.
The management company and/or the owner accept no liability for personal loss or injury to the guest during the rental period. The guest must ensure that they have adequate insurance cover. Use of BBQ Equipment and Baby Equipment is done at the guest’s sole responsibility.
The management company and/or the owner do not accept any liability for the acts or omissions of an agent. These include but are not limited to, airlines, car hire companies, travel agents, ticket agents, homeowners, or utility providers.
This is a self-catering home and you will need to provide your own toiletries, food, etc. All linens, pots and pans, and eating utensils are supplied. We supply a small amount of toilet paper and hand soap to get you started. All leftover foods from previous guests are removed from the premises (i.e. salt and pepper, oil, etc.).
Failure to comply with any of the terms herein will, at the sole discretion of the management company, result in the eviction of the guest from the property, without recompense or refund.
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Florida law requires that all guest names be listed in booking contract. Please list all adult names, who will be staying in the home, below.
The Booking Contract below will be individually provided with your specific information electronically for your signature:
- Arrival Date:
- Departure Date:
- # of adults, # of children
- Pool heat: Yes/No
- Full Name of all adults staying in the home
- Jpg of government issued ID of the party leader
- Party Leader Signature
- I have read and understood the terms of rental and agree to abide by them