Frequently Asked Questions

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Frequently Asked Questions

Choosing holiday accommodation is a pretty big deal.  With so many choices, we understand that you will have lots of questions. We put together some of our frequently asked questions.  Please feel free to email us if you have additional questions.

How do I book and pay for my booking?

The short answer is that depends on where your inquiry originated from.
Actually, we prefer to take bookings directly as this saves you lots of money in service fees. As an added benefit, you have direct access to our phone numbers and email, so if you have a question it can be answered quickly and accurately.
You can book directly with us from our website, Direct Villas Florida, and Florida Rentals by Owners. When booking through these sites, we accept MasterCard, Visa, Discover, and American Express.
The large OTAs (Online Travel Agencies) like HomeAway, Vrbo, Booking.com, and Trip Advisor all charge guests some type of service fee to use their website. They have very strict rules about only using their forum for conversation and payments. When using these sites, you will make payment directly through their website and they remit a portion to us.

How far is the home from Walt Disney World?

Our home is located just outside Walt Disney World. The average time to the main gate on World Drive is about 5-7 minutes.  Allow for an additional time depending on which park you are visiting.  Traffic, parking, and crowd levels all add additional time.

Is there parking at the home?

Yes, we have driveway parking for two vehicles. Street parking is available for two more vehicles. Limit of 4 vehicles for the home. The resort charges a $20 entry fee for each one.

How far is the airport?

The airport is about 25 miles.  We find that using route 417 is the best way to travel.

Will there be towels/a hairdryer/iron & ironing board in the home?

Yes, we supply all of the above. Click here to see all our amenities. 

Do you have WiFi?

Yes, we have unlimited high-speed WiFi internet included in the price.

What time are check-in and check-out?

Check-in is after 4 PM and check-out is before 10 AM. We can sometimes offer late check-out or early check-in depending on our other bookings.  This must be done in advance.

How do we get into the home?

About 14 days prior to your stay, we will email you an Arrival Guide that has been prepared specifically for your stay. In this Arrival Guide, you will get the credentials you need to gain access to the resort.  You will travel directly to the home as we use a keyless entry system.  Your code for the keyless lock is included in the Arrival Guide.

Can you make recommendations of places to go and things to see?

Absolutely.  Join us on Facebook for many up-to-date area events.  Visit our Blog, Orlando Insider Guide, or Pinterest page for planning information.  Lastly, email us with a specific question and we will gladly share any insider information we may have.

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