Frequently Asked Questions

Choosing holiday accommodation is a pretty big deal.  With so many choices, we understand that you will have lots of questions. We put together some of our frequently asked questions.  Please feel free to email us if you have additional questions.

 

Q: How do I book and pay for my booking?

We can take bookings in the following places:

For the best rates:

  • Directly through our website
  • Rentivo
  • Direct Villas Florida

When booking through these sites, we accept MasterCard, Visa, Discover and American Express.

These websites add their own service fees:

  • VRBO/Homeaway
  • Trip Advisor

When using these sites, you will make payment directly through their website.

 

Q: What is ADW and why do I pay for it.

We collect $50 from each booking to pay an Accidental Damage Waiver premium.  This is a mandatory fee for all guests. It is done instead of collecting/returning a security deposit.  In the case of accidental damage to the home, we file the claim and if approved, we can use the funds needed from the fund to replace the broken item up to $500.

 

Q: How far are the homes from Walt Disney World?

Our homes are located just outside Walt Disney World. Average times to the main gate on World Drive is about 5-7 minutes.  Allow for additional time depending on which park you are visiting.  Traffic, parking, and crowd levels all add additional time.

 

Q: Is there parking at the home?

Our homes have free parking available for two vehicles.

 

Q: How far is the airport?

The airport is about 25 miles.  We find that using route 417 is the best way to travel.

 

Q: Will there be towels/a hairdryer/iron & ironing board in the home?

Yes to all of the above!  See the amenity lists on our website for each particular home.

 

Q: Do you have WiFi?

Yes, both homes have unlimited high-speed WiFi internet included in the price.

 

Q: What time is check in and check out?

Check-in is after 4 PM and check-out is before 10 AM. We can sometimes offer late check-out or early check-in depending on our other bookings.  This must be done in advance.

 

Q: How do we get into the home?

About three weeks prior to your stay, we will email you an Arrival Guide that has been prepared especially for your stay. In this Arrival Guide, you will get the credentials you need to gain access to the resort.  You will travel directly to the home as we use a keyless entry system.  Your code for the keyless lock is included in the Arrival guide.

 

Q: Can you make recommends of places to go and things to see?

Absolutely.  Join us on Facebook, Twitter or Google+ for many up-to-date area events.  Visit our Blog, Orlando Insider Guide or Pinterest page for planning information.  Lastly, email us with a specific question and we will gladly share any insider information we may have.